Terms of Service
- Eligibility & accounts
- The Service
- Plans, free tier & billing
- Acceptable use
- Your content & license
- Security & matching limitations
- Workspaces & shared access
- Third-party services
- Our intellectual property
- Disclaimers
- Limitation of liability
- Indemnification
- Suspension & termination
- Changes to the Service or Terms
- Governing law
- Contact
1. Eligibility & accounts
You must be able to form a binding contract in your jurisdiction. The Service is not intended for children under 13 (or the minimum age required where you live). If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
You agree to:
- Provide accurate account information (email, and name if provided);
- Keep login credentials confidential and not share them except as allowed for shared workspaces;
- Notify us promptly of unauthorized use of your account;
- Be responsible for activity that occurs under your account and workspace.
You may register with email and password or via supported social sign-in providers (e.g., Google, and others when enabled). Social sign-in is subject to the provider’s terms as well as these Terms.
2. The Service
KeyRing provides tools that may include:
- Creating a workspace and user account;
- Uploading photos of keys (and optionally locks/doors);
- Storing labels, notes, tags, usage history, and optional map pins for lock locations;
- Computing visual fingerprints from key photos and matching a new photo against your workspace library;
- Optional AI-generated short summaries of a match (when configured);
- Paid plan upgrades and subscription management via Stripe.
We may modify, suspend, or discontinue features with reasonable notice when practical. Beta or experimental features may be less reliable and may change or end without notice.
3. Plans, free tier & billing
3.1 Free and paid plans
The Service may offer a free tier with limits (for example, a maximum number of keys) and paid plans with higher limits or features. Typical tiers include:
- Personal — licensed for one person only; unlimited keys; not for sharing or business use;
- Household — upgrade from Personal for one household; up to 8 people, each with their own login; not for commercial / multi-property use;
- Business — for teams, landlords, hosts, and facilities; up to 50 people, each with their own login.
Current plan details and prices are shown in the product’s Plans / billing UI and may change. Password or login sharing is not allowed. Multi-person use requires a plan with enough seats and an invite so each person has their own account.
3.2 Payments
Paid subscriptions are processed by Stripe. By purchasing, you also agree to Stripe’s applicable terms. Prices are as displayed at checkout unless otherwise stated. Taxes may apply as determined by Stripe and applicable law.
3.3 Renewals & cancellation
Subscriptions typically renew automatically until canceled through the billing flow or by contacting support. Cancellation generally stops future renewals; you retain access through the paid period already purchased, unless otherwise stated at purchase or required by law.
3.4 Refunds
Except where required by law or expressly offered at purchase, fees are non-refundable. If a charge was made in error, contact us promptly at legal@bigkeyring.com or use in-app support channels.
3.5 Plan limits
If you exceed free-tier or plan limits, the Service may block new keys or features until you upgrade, delete content, or otherwise return within limits.
4. Acceptable use
You will not, and will not allow others to:
- Use the Service for unlawful purposes or in violation of others’ rights;
- Upload malware, attempt to probe or breach security, or interfere with the Service;
- Access another user’s workspace without authorization;
- Reverse engineer the Service except where such restriction is prohibited by law;
- Resell, sublicense, or provide the Service as a competing product without our written permission;
- Use identify/matching to facilitate crime, unauthorized entry, or other harmful activity;
- Upload content you do not have rights to use (including others’ personal data without a lawful basis);
- Misrepresent your identity or affiliation when using social sign-in or the Service;
- Abuse free tiers (e.g., automated bulk account creation) or payment systems;
- Share login credentials to avoid paying for additional seats or a Business plan;
- Use a Personal or Household subscription primarily as a commercial multi-user deployment without upgrading to Business when your use exceeds those plan terms.
We may investigate and suspend or terminate accounts that violate these rules.
5. Your content & license
“Your Content” means photos, notes, labels, locations, tags, and other data you submit to the Service. You retain ownership of Your Content.
You grant KeyRing a worldwide, non-exclusive license to host, store, process, transmit, display, and create technical derivatives of Your Content (including visual fingerprints / embeddings and resized images) solely to operate, secure, maintain, and improve the Service for you and your workspace. This license ends when Your Content is deleted from our active systems, subject to residual backups and legal retention needs described in the Privacy Policy.
You represent that you have all rights needed to upload Your Content and to grant this license.
6. Security & matching limitations
Without limiting the above, you understand that:
- Match results (including confidence scores) are probabilistic estimates, not certified identifications;
- Lighting, blur, angle, key face (side A/B), and similar keys can cause false positives or false negatives;
- You should not rely solely on KeyRing for life-safety, high-security, or legal-evidence decisions;
- You should control who can access your workspace and devices with saved logins;
- Deleting data from the UI may not immediately purge all backups.
7. Workspaces & shared access
Keys and photos belong to a workspace (tenant). Owners and permitted members may access shared workspace content according to roles and plan seat limits. You must not share passwords or single-login credentials to circumvent seat limits or plan type (for example, using a Personal or Household plan as a business multi-user system). Invite each person with their own email on Household or Business so they create their own login. You are responsible for invited members’ use of the workspace. We are not responsible for disputes among workspace members. We may suspend accounts that systematically abuse seats or plan licensing.
8. Third-party services
The Service integrates with third parties that have their own terms and privacy policies, including for example:
- Stripe — payments and subscriptions;
- Google — OAuth sign-in and, if configured, Maps;
- Meta / Facebook and Apple — social sign-in when enabled;
- AI API providers (e.g., xAI) — optional match summaries when configured;
- Map/tile providers — OpenStreetMap or similar when Google Maps is not used;
- Hosting providers — infrastructure for the application and file storage.
Your use of those services is subject to their terms. We are not responsible for third-party outages, policy changes, or acts, except to the extent required by law.
9. Our intellectual property
The Service—including software, branding, UI design, documentation, and matching algorithms—is owned by KeyRing or its licensors and is protected by intellectual property laws. Except for the limited right to use the Service under these Terms, no rights are granted to you. You may not copy, modify, or create derivative works of the Service except as allowed by law.
10. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT MATCHES WILL BE ACCURATE OR COMPLETE.
Some jurisdictions do not allow certain disclaimers; in those cases, disclaimers apply to the fullest extent permitted.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, KEYRING AND ITS OPERATORS, AFFILIATES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) FIFTY U.S. DOLLARS (US $50) IF YOU have paid nothing.
These limits do not apply to liability that cannot be limited by law (for example, certain liability for fraud or personal injury in some jurisdictions).
12. Indemnification
You will defend, indemnify, and hold harmless KeyRing and its operators from and against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from: (a) Your Content; (b) your use of the Service; (c) your violation of these Terms; or (d) your violation of any law or third-party rights.
13. Suspension & termination
You may stop using the Service at any time and may request account deletion as described in the Privacy Policy. We may suspend or terminate access if you violate these Terms, if required by law, if your use risks harm to the Service or others, or if we discontinue the Service.
Upon termination, your right to use the Service ends. Provisions that by their nature should survive (including ownership, disclaimers, limitations of liability, and indemnity) will survive.
14. Changes to the Service or Terms
We may update these Terms from time to time. We will post the updated Terms at this URL and revise the “Last updated” date. Material changes may also be communicated in the product or by email when appropriate. Continued use after the effective date constitutes acceptance of the updated Terms where permitted by law. If you do not agree, stop using the Service and request account closure.
15. Governing law
These Terms are governed by the laws of the State of Delaware, USA, excluding conflict-of-law rules, unless mandatory consumer protection laws in your country of residence require otherwise. Courts located in Delaware (or another venue we mutually agree in writing) will have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court for IP or unauthorized access claims, and consumers may retain rights to bring claims in their home jurisdiction where required by law.
Note: If you operate under a different legal entity or home state, update this section to match your actual business registration. Until then, Delaware is used as a standard U.S. default.
16. Miscellaneous
- Entire agreement. These Terms and the Privacy Policy are the entire agreement regarding the Service.
- Severability. If a provision is unenforceable, the rest remains in effect.
- No waiver. Failure to enforce a provision is not a waiver.
- Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
- Force majeure. We are not liable for delays or failures due to events beyond reasonable control.
- Export & sanctions. You will not use the Service in violation of applicable export control or sanctions laws.
- No professional advice. The Service does not provide legal, locksmith, or security consulting advice.
17. Contact
Questions about these Terms:
Email: legal@bigkeyring.com
Privacy: privacy@bigkeyring.com
Web: https://bigkeyring.com
Summary (non-binding): Use KeyRing to organize and identify your keys. You’re responsible for your content, account security, and how you use match results. Matching can be wrong. Paid plans bill via Stripe. Don’t abuse the Service. We provide it as-is and limit liability as allowed by law. See also the Privacy Policy.